Western Union Dials into Oxxo with Money Services

Western Union is offering a self-service feature so customers can receive funds faster at check-out and transact at 14,000 locations.

Western Union has unveiled its money transfer services across Oxxo, Mexico’s biggest convenience store chain geographically, with an innovative self-service feature that allows customers to receive funds faster at check-out. Customers can now transact at 14,000 locations.

Funds can be received by completing one’s payout information independently either by calling a national hotline in advance or using dedicated in-store phones and digital devices. The convenience store chain in said market collectively services 11 million customers daily.

By fully activating services at Oxxo, the payment giant’s retail agent network has nearly doubled to more than 26,600 locations from approximately 13,500 at the close of 2015. The cash payout limit is capped at 1,000 Mexican pesos (approximately $50 USD) per user per day.

Larger payouts are credited into debit cards of major banking providers as well as Oxxo’s Saldazo debit card. The store operates from 8:00 am to 8:00 pm, seven days a week. Mexico is the fourth largest recipient of remittances globally after India, China, and the Philippines.

In-store phones will be installed at about 1,200 stores, while kiosks will be placed at approximately 600 stores. Saldazo is a debit card associated to Banamex savings accounts (Cuenta Transfer Banamex) and is available for acquisition at all Oxxo stores throughout the country.

“We are putting customers’ evolving needs at the centre of our innovation. Our innovative self-service feature in collaboration with OXXO is part of our strategy to digitalise our retail network,” said Odilon Almeida, President, Americas and European Union at Western Union.