Shop concept that offers glimpse of the future for fashion retailers and shoppers successfully launched by Guess and Alibaba
GUESS? has reached another major milestone in its partnership with Alibaba Group to bring artificial intelligence to the fashion world to provide customers with a more enriching shopping experience that combines online and offline shopping behaviours.
Rounding out a comprehensive partnership that began in 2013 with the launch of GUESS in Tmall, this year, the brand also became a global strategic partner of the company‘s FashionAI project, an initiative to give shoppers a glimpse of what the future of fashion retail will look like powered by artificial intelligence.
With the launch of the interactive concept shop driven by Alibaba AI, GUESS and the company saw the implementation of the O2O (online-to-offline) project come to life, marking the maturity of the unified customer experience concept.
On 4 July, 2018, the company launched the pilot FashionAI concept shop on the Hong Kong Polytechnic University (PolyU) campus, pairing GUESS’ extensive retail knowledge and latest collections with advanced Alibaba AI and other technologies on the sidelines of the 2018 Fashion and Textile Conference.
Besides the FashionAI concept store’s futuristic appeal, the project was aimed at providing a better retail experience for shoppers and to help brands better use analytics in ordering and maintaining inventory.
“As technology changes how we interact, it also affects how we shop. As our customers evolve, it is critical that we evolve with them,” said Victor Herrero, CEO of GUESS.
“Our strong and long-lasting partnership with global technology leader Alibaba puts us ahead of the market in our industry. Together, we are able to innovate in real time. This is the future of retail and we plan to continuously invest and adapt to our customers’ needs in this changing retail landscape.”
“GUESS and Alibaba share the same vision to understand customer behaviours through technologies,” said Zhuoran Zhuang, Vice President, Alibaba Group.
“With GUESS’ retail expertise, we are able to train and refine our FashionAI system, and marry technology with fashion in a way that has never been done before. We are looking forward to deepening our partnership to innovate personalised services offered in retail shops.”
The FashionAI concept store featured smart racks, smart mirrors and next-generation fitting rooms. The company’s FashionAI system underpins the stores, offering up mix-and-match clothing and accessory suggestions for customers from the GUESS line, as well as items sold by others on Tmall and Taobao, China’s biggest B2C and C2C platforms, respectively.
Through over 5 years of strong partnership, GUESS and the company have seen highly successful results, including GUESS’ status as one of the most popular brands in the fashion apparel category on Tmall.
GUESS’ store on Tmall has achieved more than 100% compounded growth over the last 3 years. Incorporating O2O New Retail concepts have also resulted in overall strong performance and growth for GUESS in the Asia Pacific region.
With the advancements in artificial intelligence and the continuing partnership with Alibaba Group, GUESS anticipates extending the experience globally as the future of retail to better serve their customers and plan for growth.