CLM certification from Veeva Systems helps pharma and biotech companies generate more productive and meaningful interactions through the feedback loop of real-time customer insights
Veeva Japan KK and MRM//McCann jointly announced a partnership that will make MRM//McCann the first and only CRM agency in Japan to achieve Closed Loop Marketing (CLM) certification status from Veeva Systems.
The global agency has been expanding its healthcare capabilities and practices around the world, and the software company‘s CLM software offering, part of its overall CRM suite, helps pharma and biotech companies generate more productive and meaningful interactions through the feedback loop of real-time customer insights.
The company is a leader in cloud-based software for the global life sciences industry, working with more than 600 pharma and biotech companies around the world. With this certification, the agency joins a strong and growing network of Veeva-certified offices, including MRM//McCann Hong Kong and MRM//Meteorite in London, both of which have achieved level two certification, and MRM//McCann in the US, which has achieved level four.
“Achieving these certifications enhances the level of CRM service that we can provide to our growing group of healthcare clients around the world.
“With Japan now added to our Veeva partnerships, we are very proud that we continue to achieve this level of technology-based certification from the company, which is a global leader in providing customer-centric enterprise software,” said Kate MacNevin, Global President and Chief Operating Officer, MRM//McCann.
“We welcome MRM//McCann Japan as the first Japanese certified CLM partner. With the growing adoption of the company’s Commercial Cloud, it is essential that pharmaceutical companies are able to select the agency who can deliver the cutting edge technology solution and contents creation capability on Veeva CRM,” said Takashi Okamura, General Manager, Veeva Japan.
The agency, which was named Ad Age‘s 2018 B-to-B Agency of the Year, also has been designated as a Leader the last two years in Gartner Inc.’s annual “Magic Quadrant for Global Digital Marketing Agencies” report.
This year it also announced that it had expanded its North American data-based performance analytics practice.
“As a certified partner, we can provide our clients with best-in-class custom content creation for the Veeva CLM system, and also offer consulting services to ensure that every client gets the most out of Veeva.
“In addition, this designation enables us to work with global clients who require that their local agencies are certified,” said Miho Shiozaki, President of MRM//McCann Japan.