Cognifide Wins First Ever VOCalis Customer Satisfaction Award

Working with some of the world’s leading businesses, Cognifide works to deliver exceptional customer experience

Digital Clarity Group (DCG), the US based research and advisory firm has announced that WPP digital agency, Cognifide, has received a 2018 VOCalis Award of Excellence in implementing Adobe Experience Manager.

This is the first award that DCG has presented as part of its unique VOCalis customer satisfaction programme, singling out the agency as the best-rated Adobe Experience Manager implementation partner globally.

DCG helps organisations deliver world-class customer experience through partnerships with best-fit technology vendors and digital partners.

VOCalis is DCG’s Voice of the Customer assessment programme that uses customer feedback to bring transparency to the performance of digital agencies and systems integrators.

The VOCalis methodology captures companies’ experiences with agencies like Cognifide, aggregates customer input, and uses proprietary scoring algorithms to rate them on performance with specific vendor products.

To date, VOCalis has captured feedback on more than 40 agencies from senior leaders of hundreds of customers with Adobe Experience Manager projects across the globe.

Cognifide works with some of the world’s leading businesses to deliver exceptional customer experience. The consultancy is part of the WPP Adobe Alliance and works closely with agencies such as Wunderman, Possible, Salmon, Acceleration and GTB.

“The VOCalis Award is a huge deal for us because it comes from our customers. We’re particularly happy that we were scored so highly for our empathy and understanding of their needs. Successful implementation can only be achieved with a clear understanding of business drivers and goals and it’s good to hear that our customers think that’s what makes our agency stand out from the crowd. It’s also great to know that they recognise our ability to deliver our best for every customer, every time,” said Miro Walker, CEO of Cognifide.

“We’re delighted to present our first VOCalis award to Cognifide, thereby acknowledging the firm’s excellence in implementing a leading platform for experience management. The award serves not only as a symbol of DCG’s confidence in the agency, but also as a seal of approval from their recent customers. As we work to help customers make informed decisions about digital partners every day, we are glad to recommend them based on their excellent body of work with Adobe Experience Manager,” said Scott Liewehr, CEO of DCG.