Global Flyer Reviews on TripAdvisor Reveal Singapore Airlines as Best in the World

TripAdvisor, a travel planning and booking site, unveiled the winners of its Travelers’ Choice awards for airlines, identifying travellers’ favourite carriers around the globe.

For 2018, Singapore Airlines was named the number one airline in the world and Southwest Airlines ranked as the best US carrier. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide, over a 12-month period on TripAdvisor Flights.

Following the success of last year’s inaugural Travelers’ Choice awards for airlines, the 2018 award categories expanded to honour 69 airlines that provide exceptional value and service across the world.

In addition to the world list, the Traveler’s Choice awards recognise the best airlines in seven regions including Asia, Europe, North America, Latin America, South Pacific & Oceana, Africa & Indian Ocean, and the Middle East.

The awards also recognise the top airlines in four distinct service classes: International First Class, Business Class, Premium Economy and Economy. The hallmarks of Travelers’ Choice award winners are outstanding service, quality and value.

“We are thrilled to recognise the global TripAdvisor community’s favourite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences.

“As the airline industry introduces new fare products and a widening array of in-flight offerings, consumers continue to seek out the carriers that deliver value and a quality experience. The Travelers’ Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travellers,” said Bryan Saltzburg, Senior Vice President and General Manager for TripAdvisor Flights.

“We are honoured to be this year’s recipient of the Best Airline in the World title in the prestigious TripAdvisor Travellers’ Choice Awards for Airlines 2018. The award is a validation of the hard work and dedication of our thousands of staff all around the world, who focus their attention every day on ensuring that Singapore Airlines remains competitive on a global level.

“Our business model is based around three main pillars—product leadership, service excellence and network connectivity. We are continuing to invest heavily in all three areas to ensure we have industry-leading offerings that meet and exceed our customers’ expectations, both on the ground and in the air,” said Singapore Airlines’ CEO, Mr. Goh Choon Phong.

The top ten winners were Singapore Airlines, Air New Zealand, Emirates, Japan Airlines, EVA Air, Southwest Airlines,, Qatar Airways, Azul, and Korean Air from first spot to tenth respectively.

Singapore Airlines and Qatar Airways were both two-time winners of the World Branding Awards in the Airline category.

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