Panasonic and IBM Co-Develop Cognitive Concierge Solutions

Panasonic IBM digital mirror

The companies integrate IBM’s Watson and Cloud into a digital mirror designed for hotels and other hospitality industry customers

Panasonic and IBM introduce the product of their partnership – a digital concierge service to enhance consumer experiences and expectations while travelling. The platform expects a seamless, easy and personalised travel experience.

Hotel guests are able to have a spoken dialogue with Panasonic’s Digital Concierge – IBM’s technologies applied to a digital mirror – to quickly obtain information about the hotel and its services, entertainment and shopping opportunities, transportation, weather, and other topics related to their stay.

“Panasonic has identified a need for this and several other kinds of connected solutions in the hospitality industry,” said Yasuji Enokido, President of Panasonic Corporation’s AVC Networks Company. “Working with IBM, we plan to further implement our connected solutions vision while making use of Watson intelligence to provide end-users with more natural cognitive functionality as well as richer feature sets.”

Panasonic and IBM will also partner to extend their collaboration to applications for the Panasonic-developed LinkRay. This technology enables users to automatically receive content from digital signage or light source by merely pointing a LinkRay app-equipped mobile device at such a source. Integrated with hospitality applications in customers’ mobile phones, this enables a whole range of new opportunities to enhance consumer experiences around location based services and content consumption through the cloud.

“IBM Watson gets to truly know the individual and provides highly personalized experiences and recommendations,” said Bruce Anderson, Global Managing Director, IBM Electronics Industry.

The Panasonic Concierge is on display at CES 2017 in IBM’s Client Centre at the Venetian Hotel. Additionally, this week at CES, Panasonic announced the introduction of the Panasonic Cognitive Infotainment platform with IBM Watson, which is on display at CES 2017 in the new Chrysler Portal Virtual Concept at the Panasonic booth, as well as IBM’s Client Centre at the Venetian Hotel.