First of Its Kind Smart-Tech Collaboration from Cathay Pacific Transforms Rewards Programme to Enhance User Experience and Drive Business Efficiency
The Cathay Pacific Group and its rewards programme, Asia Miles, are launching their first application of smart blockchain technology in a marketing campaign, in collaboration with Accenture.
The innovative technology is at the core of a new platform and mobile application for a newly launched Asia Miles dining promotion in Hong Kong – Unlock More Miles – Asia Miles members will have miles earned credited to their accounts within next day.
The beauty of this initiative is that it helps improve business efficiency by minimising back-office administration.
By harnessing blockchain technology, the airline group and Asia Miles are providing partners with a single data source when managing account activity. This allows Asia Miles, partners, and members a near real-time ability to manage rewards.
“Cathay Pacific is committed to benefiting customers through innovation and technology. We are pleased to partner with Accenture and we will continue to leverage its technology to develop more applications that our customers value.
“As a start, we are very excited by the first offering resulting from our co-operation – the marketing campaign launched by Asia Miles which we expect to be well received,” said Lawrence Fong, Cathay Pacific General Manager IT Solutions.
“As Asia’s leading travel and lifestyle rewards programme, Asia Miles aims at improving member experience with blockchain technology through gamified miles earning and faster miles crediting.
“Continuing a culture of innovation and adapting new technologies, we are keen to extend this initiative with other marketing campaigns across our partner network in the near future, continuing to bring added values to our members and partners,” said Stephen SY Wong, Asia Miles Chief Executive Officer.
“Blockchain is helping industries across the globe to transform their workflows, making complicated business processes run more smoothly and efficiently, including enabling quick and seamless transaction settlements,” said Peter Yen, a Managing Director at Accenture.
As the Cathay Pacific Group actively pursues new technology, the use of blockchain defines the future of business using a transparent and secure transaction database.
With Asia Miles’ newly launched “Unlock More Miles” marketing campaign in dining as an example, key stakeholders including members, partners and the company will all benefit in various ways.